This Privacy Policy describes how GOOUT EXPERIENCES LLP, trading as GoOut Hyd (“we,” “us,” or “our”), handles information when you visit goouthyd.com, purchase event tickets, message us on Instagram or WhatsApp, and when partners submit interest through our forms.
This Site is operated by GOOUT EXPERIENCES LLP (LLPIN: ADB-0573), trading as GoOut Hyd. We operate the website goouthyd.com (the “Site”) to help people discover independent cafes and events in Hyderabad, India. We respect your privacy and want you to understand what we collect and why.
By using the Site or submitting information to us, you agree to this Privacy Policy. If you do not agree, please do not use the Site or submit forms.
Partner interest form. If you use the “List Your Cafe” or partner interest flow, we collect the details you enter: your name (or contact name), cafe or business name, phone number, and the Hyderabad area you select (or “Other”). We may also store optional notes you provide or that we add for follow-up.
Communications. If you email or message us, we keep the content of those messages and associated contact details so we can respond.
When you browse the Site, our hosting and analytics tools may process technical data such as IP address, browser type, device type, general location (e.g. region), pages viewed, and timestamps. We use this to run, secure, and improve the Site.
If you interact with our official accounts, we may receive data from Meta (Facebook, Instagram, and WhatsApp) as described in section 5.
When you purchase a ticket through the Site, we collect the details you provide at checkout, typically your name, email address, and phone number. We use this information to deliver your ticket (including by email), send event-related or operational messages, and provide customer support if you contact us.
Payments are processed by Razorpay, our payment service provider. We do not store your full card number, CVV, UPI PIN, netbanking credentials, or other payment authentication secrets on our servers. Razorpay collects the data needed to complete the transaction in line with its own policies — see Razorpay’s Privacy Policy. We retain references such as Razorpay order and payment identifiers and our internal ticket reference so we can confirm your payment and handle support requests.
We keep ticket purchase records (including contact details and transaction references associated with your booking) for about 12 months after the related event date, unless a longer period is required for legal, accounting, or dispute resolution purposes.
When you buy a ticket, we share your booking details — typically your name, phone number, and check-in status — with the organiser of that event, so they can manage entry, capacity, and attendee communication for the event you booked. Organisers are required to use this information only for that event and in line with applicable law, and must not use it for unrelated marketing without your consent. We do not otherwise sell or rent your personal information.
We use personal information to:
We do not sell your personal information. We do not use partner lead data, Instagram data, or WhatsApp data to train third-party AI models.
GoOut Hyd uses Meta platforms so we can reply to you where you already talk to us. We only use this data to provide that messaging, to log that we already replied (so we do not spam you), and to honour opt-out requests. We share it with Meta only as needed to send or receive messages through their APIs. We do not sell it.
If you comment on or send a direct message to our Instagram account (for example @goout_hyd), we may receive your Instagram user ID, username, the comment or message text, related media IDs, and timestamps. When a comment matches a trigger we publish (such as “BOOK”), we may send you a private reply with a link to book on goouthyd.com. We keep a record of the comment ID and the reply so we send at most one automated reply per comment.
If you buy a ticket and provide a phone number, or you message our WhatsApp Business number, we may process your phone number and message content to send booking confirmations, event reminders, and event-update notices, and to handle replies such as STOP. You can opt out of promotional WhatsApp messages by replying STOP; we will still send transactional messages required for a booking you already made (for example a ticket or cancellation notice) where the law allows.
We keep partner lead and contact information for as long as needed to follow up on your enquiry, manage listings, and meet legal or operational requirements. Ticket purchase records follow the timeframes described in section 3.3 above. Instagram comment and WhatsApp message logs are kept only as long as needed to run those services, honour opt-outs, and meet legal requirements. Technical logs and analytics may be retained for shorter periods according to our hosting and analytics providers. When data is no longer needed, we delete or anonymise it where practicable.
We use industry-standard measures appropriate to the nature of our service, including encryption in transit (HTTPS), access controls on our database (hosted with Supabase), and limited access to personal data on a need-to-know basis. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To exercise access or correction rights, email support@goouthyd.com with the subject line “Privacy Request” and enough detail for us to find your records (name, email or phone used on the Site, and Instagram handle if relevant). We will respond within a reasonable time.
You can ask us to delete personal information we hold about you, including data we received through Instagram or WhatsApp, as follows:
We will verify the request and delete or anonymise the data within 30 days, except where we must keep records for legal, accounting, tax, or dispute-resolution purposes (for example ticket and payment references). If you also want Meta to delete data stored on their systems, use Instagram, WhatsApp, or Facebook account settings as well — we cannot delete Meta’s copies of your account.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Site after changes means you accept the updated policy. For material changes, we will take reasonable steps to notify you (for example, a notice on the Site).
This Site is operated by GOOUT EXPERIENCES LLP (LLPIN: ADB-0573), trading as GoOut Hyd, in Hyderabad, Telangana, India. For privacy questions or deletion requests:
If you have any questions about this document, please contact us at support@goouthyd.com